Prof Goodman,
below is the requirement and is based on our private chat agreement.
1st DUE 3 FEBRUARY 2015
Imagine a customer service call center has recently hired you, as an HR advisor, to make recommendations to their organizational development and training program. The call center’s profit margin has been low and many employees quit after 1 year. The employee who has worked longest has only been there for 2 years, and he is looking at other job markets. You observe employees in their activities and notice that many do not see a future at the call center. Many new hires complain about the lack of a training class. The only training involves them observing another employee for 3 days; afterwards, they are expected to begin working with customers on their own and to be familiar with the database. Customers also complain that representatives are rude, impatient, and confused when answering questions.
Create a detailed report, in no more than 1,050 words (Plus or Minus 10%), of what your recommendations would be for the call center. In your report, include the following points:
References – You must include at least one reference from beyond the course textbooks.
Format your paper and citations consistent with APA guidelines. It is very important to stay within the word count guidelines.
2nd Due 10 FEBRUARY 2015
Assume you are an HR director for a manufacturing company. Your responsibilities address all elements of employee well-being, which include compliance with the Occupational Safety and Health Administration and include employee benefits and relations.
Identify the problem in each of these scenarios. Detail different strategies on how you would approach each scenario, decide on an approach, and describe how that approach would be most effective.
Write your approach to the scenarios in no more than 1,400 words (Plus or Minus 10%). It is very important to stay within the word count guidelines.
References – You must include at least one reference from beyond the course textbooks.
Format your paper consistent with APA guidelines.
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