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Q1: What must a needs analysis do?
a. determine the training needs of the organization
b. determine the training needs of the employees
c. determine the training needs of the department
d. determine the training needs of the employees and department
Q2: What three areas should be the focus of a needs analysis? 
a. location, organization, people
b. departments, organization, tasks
c. organization, people, departments
d. organization, tasks, people 
Q3: What is behavioral learning?
a. how we act or behave
b. pleasant or unpleasant experiences in life
c. how we choose to handle life experiences
d. the causes of life experiences
Q4: What is cognitive learning?
a. learning is based upon our performance level
b. learning is based upon our ability to communicate
c. learning is based upon our mental processes
d. learning is based upon our ability to learn

Q5: Which three topics known as “states” describe internal learning conditions?
a. attention, motivation, recall
b. recall, motivation, environment
c. motivation, attention, ideas
d. environment, ideas, recall
 
Q6: Which of the following set of terms is part of dimensions of cultural differences?
a. masculinity-Femininity, power distance, uncertainty avoidance  
b. standards of lifestyle, level of power, masculinity-femininity
c. uncertainty avoidance, power distance, standards of lifestyle
d. level of power, masculinity-femininity, power distance
Q7: Which of the following is one of “Gagné-Briggs” nine events of instruction?
a. methods and elements
b. order and timing
c. avoid certain behaviors
d. provide guidance for learning
Q8:  Which answer best describes diversity?
a. preservation or existence of one culture
b. personality traits
c. the state or condition of being multicultural
d. a collaboration of opinions or ideas
Q9: Which answer best describes a virtual classroom?
a. education using a robot
b. online using internet technology
c. groups or  teams at a site location
d. a personal tutor at home
Q10: Which answer best describes a traditional classroom?
a. learning via the telephone
b. online using internet technology
c. a personal tutor at home
d. face-to-face learning environment
Q11:  What four approaches are used to develop employees?
a. Interpersonal relationships, formal education, informal education, assessment
b. Job experiences, assessment, informal education, external relationships
c. formal education, assessment, job experiences, interpersonal relationships
d. assessment, informal education, external relationships, interpersonal relationships
Q12: What are the three (3) components of a good objective?
a. rationale, process,  reasoning
b. conditions, desired outcomes, standards
c. openness, desired outcomes, conditions
d. reasoning, standards, process
Q13: Which of the following terms is a form of conditioning first demonstrated by Ivan Pavlov?
a. occupational
b. classical
c. methodology
d. ideology
Q14: Which of the following two terms are core tools of operant conditioning?
a. punishment and alternative
b. behavior and reinforcement
c. alternative and behavior
d. reinforcement and punishment
Q15: Open systems
a. do not interact with their environment
b. develop training and development programs
c. have a dynamic relationship with their environment
d. encourage outdoor activities