< man-331 te- human resources management >
















1.  A competitive advantage that is derived from human resources is sustainable for a company when it(s)




  a.  uses a centralized program of close supervision


  b.  employees have some rare or specialized skill not easily copied


  c.  has a newly-created organizational culture


  d.  product is intangible


  e.  customers remember the product rather than the salesperson




2.  Which of the following statements about arbitration is true?




  a.  Binding arbitration can lead to a trial if both parties are not satisfied with the decision.


  b.  The neutrality of the arbiter is guaranteed by the selection process.


  c.  The process of arbitration follows the same rules as used in a court case.


  d.  Disputes are open to public view as soon as the involved parties agree to the arbitration.


3.  In today’s rapidly changing and highly competitive business environment, HR professionals need to


understand that the trend is towards




  a.  delegation of fewer responsibilities to subordinates


  b.  more formalization of policy


  c.  less flexibility and autonomy


  d.  taller hierarchical structures


  e.  greater decentralization




4.  Which of the following statements regarding managing in the global arena is most accurate?




  a.  Managers must realize that culture shapes the preferences and behaviors of their stakeholders.


  b.  A successfully-managed company can export its management method to another culture and expect


  to be successful there.


  c.  A good manager will make a good decision, even if he or she is working in an unfamiliar culture.


  d.  Managers who work in individualistic cultures must provide indirect feedback for it to be accepted.


  e.  Managers have to understand that as soon as an individual moves from one country to another, the


  culture changes.




5.  Troubled students at Central High School are randomly assigned to the five school counselors.  The director


of counseling has asked for volunteers among the counselors in order to evaluate this assignment policy and


to develop a new policy if warranted.  The director is implementing




  a.  individual stress management


  b.  a support group


  c.  participation in decision-making


  d.  psychological ergonomics


  e.  behavior modification




6.  An Italian firm that sells its products around the world, is organized into these divisions: finance, human


resources, R & D, marketing, sales, and manufacturing.  It is using a ________ strategy.




  a.  functional


  b.  multinational


  c.  hierarchical


  d.  global


  e.  departmentalized




7.  To involve employees in a planned organizational change and to gain their support of the change process, an


organization can use




  a.  statistical forecasting


  b.  focus groups and hot lines


  c.  observation research


  d.  replacement planning and social audits


  e.  historical trending




8.  A company should begin to implement an organizational change




  a.  after the strategic plans have been developed


  b.  once resistance to change has been dealt with


  c.  as it develops its strategic plan


  d.  once the change strategy has been evaluated


  e.  when all barriers to change have been removed


9.  In order to prepare a comprehensive job analysis, an organization needs to survey or interview job


incumbents as well as




  a.  supervisors, job analysts and customers


  b.  supervisors and job applicants


  c.  supervisors and job analysts


  d.  job applicants, human resource personnel, and managers


  e.  job applicants, supervisors, and employees at similar positions in other organizations




10.  In designing recruitment activities, what two central issues are addressed?




  a.  Cost and applicant fit within organizational culture


  b.  Cost and places to look for applicants


  c.  Cost and methods to use to find applicants


  d.  Methods to use to find applicants and sources to target


  e.  Job analyses and places to look for applicants




11.  A multinational company that manufactures leather products employs third-country nationals (TCNs) as


managers.  How is the employment of TCNs advantageous to the company?




  a.  Hiring TCNs expands the opportunities for parent-company nationals (PCNs) to gain overseas




  b.  The salary and benefit requirements for TCNs are typically lower than for PCNs.


  c.  The host countries welcome the hiring of TCNs and are more cooperative with the company.


  d.  TCNs are happy to return to their own country when they finish their assignment for the parent




  e.  TCNs do not have to worry about possible national animosities as do PCNs.




12.  What term refers to the usefulness of a predictor for correctly inferring the future job behavior of applicants?




  a.  Validity


  b.  Congruency


  c.  Reliability


 d.  Effectiveness


  e.  Credibility




13.  To maintain performance of a newly-learned skill after training is completed, the trainer should




  a.  provide clear instructions


  b.  match training techniques to trainees’ self-efficacy


  c.  teach the trainees self-management skills


  d.  provide opportunities for enactive mastery


  e.  offer specific, timely, diagnostic and practical feedback




14.  In preparing performance appraisals, the sales manager ranked Deb as the overall best salesperson because


she had the highest level of sales, and Dave as the overall worst salesperson because he had the lowest level


of sales.  The other salespeople were placed between Deb and Dave in order of their sales.  What


performance appraisal format was used?




  a.  Forced distribution


  b.  Graphics rating scale


  c.  Absolute standard


  d.  Straight ranking


  e.  Direct index


15.  When asked by her supervisor to rate her fellow group members according to their performance on a group


project, Kirsten gave everyone an “excellent,” although it was obvious that some had worked harder than


others.  This demonstrates the rating error of




  a.  horn and halo


 b.  recency


  c.  central tendency


  d.  primacy


  e.  leniency




16.  During the maturity stage of a business’s organizational life cycle, the firm




  a.  makes stock options available to a limited number of employees


  b.  provides few short-term incentives for employees


  c.  offers a base salary that is at or below market level


  d.  uses its compensation system to retain its employees


  e.  has fewer competitors, so it can focus on profitability




17.  Which of the following statements regarding incentive pay plans is most accurate?




  a.  Unlike merit pay plans, base pay is set at the market rate for incentive plans.


  b.  Maximum earning potential is usually greater with an incentive plan than a traditional merit plan.


  c.  Once earned, the incentive pay becomes part of the employee’s base pay.


  d.  Caps are used to keep incentive pay levels even with the industry pay level.


  e.  There is no difference between how merit pay plans and incentive pay plans are used to reward






18.  Current distribution plans




  a.  place earnings in an escrow account for distribution upon termination, disability or death


  b.  create retirement funds


  c.  are the fastest growing type of profit sharing plan


  d.  are devised to tie short-term profitability to management performance


  e.  provide a percentage of profits to be distributed quarterly or annually to employees




19.  In a defined benefit plan, the




  a.  employee can receive a lump sum amount on retirement


  b.  survivors will receive the benefits if the employee dies before the retirement funds are paid out


  c.  employee can move to another job and carry their retirement account along


  d.  benefits begin when the employee turns 65


  e.  benefits received upon retirement vary by the employee’s age and length of service




20.  Which of the following is a mandatory issue to be discussed during a collective bargaining session?




  a.  Number of new hires


  b.  Pricing strategy for new products


 c.  Wage rates


  d.  Product design


  e.  New product development process


Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more