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Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. 2. Complete the following table with information from your described misunderstanding. Question Answer Who was the sender? Who was the receiver? What was the message? What channel was used to send the message? What was the misunderstanding? How could you have avoided the misunderstanding? 3. The perception model in Ch. 2 of Communicating in the Workplace shows that prior knowledge and experiences combine with your psychological state to shape your subjective reality. What was your perception going into the situation? How did your perception of the misunderstanding affect the communication process? 4. After reflecting on your misunderstanding and analyzing it with what you have learned this week, what did you learn about the communication process?
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